Privacy Policy

InFocus Media Production ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

InFocus Media Production is a video production company based in Birmingham, UK, providing content production services including to NHS trusts, commissioning groups, and healthcare organisations.

Contact details: Email: [email protected] | Phone: 07401 136356 | Website: infocusmediapro.com

2. Information We Collect

When you use our contact form or otherwise get in touch, we may collect:

Full name

Email address

Phone number

Any message or information you provide to us directly

Technical data such as IP address, browser type, and website usage data (via cookies/analytics — see Section 7)

3. How We Use Your Information

We use your information to:

Respond to your enquiry

Provide quotes, proposals, and production services you have requested

Send you SMS, WhatsApp, or email updates and marketing communications, where you have given consent

Improve our website and services

Meet legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent — where you have opted in to receive marketing communications (SMS, WhatsApp, email)

Legitimate interests — to respond to enquiries and maintain business relationships

Contract — where processing is necessary to deliver services you have engaged us for

You may withdraw consent for marketing communications at any time (see Section 6).

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Trusted third-party service providers who support our operations (e.g. our CRM/website platform, SMS/WhatsApp messaging providers)

Regulatory or legal authorities, where required by law

All third parties are required to handle your data securely and in line with applicable data protection law.

6. Your Rights and Opting Out

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Withdraw consent to marketing at any time

Object to or restrict certain processing

Request a copy of your data in a portable format

To opt out of SMS or WhatsApp messages: reply STOP to any message, or contact us directly using the details in Section 1.

To exercise any other rights: contact us at [email address].

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand site usage and improve user experience. You can control cookie preferences through your browser settings.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law or regulatory obligation.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this policy or how your data is handled, please contact us at:

Email: [email protected] | Phone: 07401 136356